Posted on July 27th, 2023
Thursday, August 10th, 2023 12:00 PM
Join us for an engaging webinar that delves into the world of peer-run warmlines and the distinctive advantages they offer over traditional helplines or crisis hotlines. This webinar aims to equip participants with a comprehensive understanding of the key characteristics and principles that set peer-run warmlines apart, as well as the best practices for training and supporting peer support specialists who operate these platforms. Throughout the session, experts in the field will discuss the benefits and effectiveness of Peer-Run Warmlines. Panelists will share insights into the ethos of peer support, the role of lived experience in the approach, and the various ways in which peer-run warmlines foster a unique sense of connection and understanding with callers. Drawing from their experiences, panelists will shed light on the specialized skills required to provide empathetic and effective peer support, including communication techniques, handling emotionally sensitive situations, etc. to highlight the knowledge required to optimize the impact of warmline services. Panelists will provide valuable insights into the diverse career pathways available within the warmline landscape.